Installing and upgrading

• How do I install Skype?

  To install Skype, download the latest version from the Skype website. Do not download Skype from anywhere else. The Skype install file is about 1MB in size. When you run the install file, the ...

• Why does Skype crash on my computer?

  Follow the steps below to resolve your problem. Step Description Reinstall Skype Download and install the latest version of Skype. If you’re not sure what version of Skype you are using, it’s easy to ...

• I have a problem downloading Skype...

  The following advice can help if you have a problem downloading the latest version of Skype. Important: Only download the Skype install file from the Skype website. Do not download Skype from anywhere ...

• 当我重新安装或升级skype后，如何更改防火墙的设置？

  当您重新安装或升级Skype后，您的防火墙设置可能也要更新设置。不然可能会影响您的音频通话质量。如果您使用Windows防火墙，请按照下面的说明更新您的防火墙设置。如果你不使用Windows防火墙，请确保您的防火墙允许Skype通过，不要阻止skype的正常运行 ...

• How can I take a screenshot?

  A screenshot is a picture of your computer screen that you can take and save on your computer. Screenshots are useful if you want to show someone exactly what you can see on your screen. This FAQ ...

• 我安装运行Skype需要什么样的系统环境和要求？

  下文介绍了不同操作系统下安装运行skype所要求的系统环境：Windows,Windows XP,Windows vista,Windows 7(32位和64位版本均支持) ...

• Why can’t I sign in to Skype for Mac OS X after upgrading?

  We advised our Skype for Mac OS X customers to upgrade to the latest version of Skype. Some of you who have upgraded to Skype 5.0 or above won’t be able to sign in because Skype 5.0 or above runs on ...

• What equipment do I need to use Skype?

  All you need to get up and running with Skype is: A PC or Mac computer. An internet connection – broadband is best. Speakers and a microphone – built-in or separate. A webcam to make video calls. Most ...

• Skype语音通话和视频通话需要多少带宽？

  不同的skype通话类型，所需的带宽不同，下表提供了Skype通话需要的最少上传和下载带宽，以及Skype建议的速率：语音通话：30kbps / 30kbps；视频通话：128kbps / 128kbps...

• How can I completely uninstall and then reinstall Skype?

  To completely uninstall and then reinstall Skype for Windows: Close Skype and make sure that Skype is no longer running. Save your personal information (if required). Your contacts, purchases and ...

• How can I be sure that the install file I download is from Skype?

  Only download the Skype install file from the Skype website. Do not download Skype install files from anywhere else. If you have downloaded a Skype install file but are unsure if it is from Skype, we ...

• Should I run Skype in compatibility mode?

  Running Skype in compatibility mode is not recommended. If you do, Skype may not work correctly. To make sure that Skype is not running in compatibility mode: Navigate to the following folder. 32-bit ...

• Why does Skype Home not load?

• If you are using Skype 5.2 or 5.3 for Windows, after signing in to Skype you may notice that Skype Home does not load properly. If this happens, you will not see anything in Skype Home except a ...

• Can I run Skype for Windows from the command line?

  You can run Skype for Windows from the command line. For example, if you have installed Skype in the default location, type the following command (including quotes): "C:\Program Files\Skype\Phone\ ...

• I've just installed the latest version of Skype for Mac OS X, why does it take so long to start up?

  If you’re upgrading from Skype 2.8 for Mac or below, starting Skype the first time could take a little longer because we are upgrading your conversation history to be compatible with the new version. ...

• Where can I find Skype release notes?

• The Skype Developer zone is the place to go. Release notes are provided for Windows, Mac, Linux, Symbian and iPhone.

• How do I create a log file?

  If you have been asked to provide Skype Customer Service with more information regarding your problem and need to send us a log file, you can do so by following these instructions. To create a log ...

• Why do I get a Windows Installer 1618 error code when I install Skype?

  Windows Installer error code 1618 is displayed when you try to install more than one program at the same time. For example, this can happen if you install Skype at the same time that Windows is ...

• Is Skype for Mac a Universal application?

  Skype 5.0 for Mac or higher does not run on PowerPC-based computers. However, Skype 2.8 for Mac runs on both PowerPC and Intel-based systems. To find out if you are on an Intel or PowerPC-based system ...

• What version of Skype am I using?

  To find out the version of Skype you are using: Sign in to Skype. In the menu bar, click: Help > About Skype (Skype for Windows) Skype > About Skype (Skype for Mac) The version of Skype you are using ...

• Why do I get a "Script Error" when I sign in to Skype?

  If you are using Skype 5.3.0.108 for Windows, after signing in to Skype you may encounter a "Script Error" message similar to the one below. To resolve this issue, make sure that you are using the ...

• How do I uninstall Skype?

  To uninstall Skype for Windows: Close Skype. Right-click the Skype icon in the system tray (at the bottom right of the screen). Choose Quit. Save your personal information (if required). Your contacts ...

• Why has Skype automatically updated?

  At Skype, we regularly release updates to our software, and with every update, we introduce new features, improve existing ones and fix bugs. The version of Skype that you were using is out of date ...

• Should I use a Skype beta release?

  Beta releases contain our newest features, and are a great way to try out new versions of our software before they are officially released. It's also a great way for us to get feedback from people on ...

• Why do I get the message ‘Skype is no longer available for your operating system’?

  Skype 5.0 for Windows Beta is no longer supported. Installing the latest version of Skype will enable you to sign in and benefit from group video and many other new features. 

• How do I remove Skype from the Taskbar?

  By default, when Skype is running it appears in both the taskbar and the system tray at the bottom of your screen. If you close the Skype window by clicking X, it still appears in both. To remove it ...

• Which languages is Skype for Mac available in?

  The latest version of Skype for Mac is available in 15 languages: Bulgarian Danish Dutch English (US) Estonian French German Italian Japanese Norwegian Brazilian Portuguese Polish Russian Spanish ...

• How can I run two Skype accounts on the same computer?

  For Skype 4.0 and later For Skype 3.8 and earlier For Skype 4.0 and later In order to use more than one Skype account on the same computer at the same time you need to start a new instance of Skype:  ...

• How can I make sure that Skype is no longer running?

  The quickest way to close Skype is to right-click the Skype icon displayed in the system tray at the bottom right of the screen and select Quit. To make sure that Skype is no longer running, check ...