This FAQ is for Skype for Windows.

First, make sure you have the latest version of Skype installed.

If you have more than one Skype account make sure you are signed in with the correct Skype Name. To sign in with a different account, from the menu bar select Skype > Sign Out and then enter your Skype Name and password.

Next, check that your contacts are visible:

• Open Skype and select Contacts > Hide Contacts Who and make sure that the options Are Offline, Are Offline with Call Forwarding, and Haven’t Shared Contact Details are not ticked (earlier versions may only show Are Offline).
• Click Contacts > Contact Categories and make sure See All Contact Categories is ticked.
• Click the down arrow on the All contacts tab, and check that All contacts has a small black dot next to it.

If you cannot see your Microsoft Outlook contacts within your Skype contact list, please ensure sure MS Outlook is running and then open Skype and click Contacts > Show Outlook Contacts.